Refund and Returns Policy

EWA Hair Refund Policy

At EWA Hair, customer satisfaction is our top priority. We take pride in providing high-quality 100% human hair wigs. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unworn, unwashed, and in its original condition (including original packaging, tags, and any free gifts).

  • The request for a refund must be made within 7 days of delivery.

  • Customized wigs (e.g., wigs with custom colors, lengths, or cap sizes) are non-refundable unless defective or incorrect.

2. How to Request a Refund

  1. Contact us at [insert contact email or form link] within 7 days of receiving your order.

  2. Include your order number, reason for return, and any supporting photos (if the item is defective or incorrect).

  3. Once your return request is approved, we will provide the return address and instructions.

3. Return Shipping

  • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item or defective product).

  • We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

4. Refund Processing

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days to your original payment method.

  • Shipping costs are non-refundable.

5. Exchanges

If you received the wrong or defective item, we will happily send a replacement at no additional cost. Please contact us within 7 days of delivery.

6. Final Sale Items

The following items are non-refundable and non-exchangeable:

  • Wigs marked as Final Sale or Clearance

  • Customized or tailored wigs

  • Wigs that show signs of wear, damage, or alteration

Need Help?

If you have any questions about our refund policy, please contact our support team at:

📧 Email: info@ewahair.co.uk
📞 Phone: 074-XXX-XXXX

EWA Hair reserves the right to update this policy at any time without prior notice.

Others FAQS

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: 20 Sheldrake Gardens, Southampton, SO16 8HS.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.